Terms and Conditions 8win — A Complete Guide to Using the Platform

These Terms and Conditions ("Agreement") govern your use of the 8win platform, including the website, mobile app, and all related services provided by 8win. By accessing or using this platform in any way, you agree to be bound by all provisions contained in this document.

If you do not agree with any part of these terms, you are not permitted to use the 8win platform. 8win reserves the right to update or amend these Terms and Conditions at any time without prior notice. Continued use of the platform following any amendment constitutes acceptance of the updated terms.

To be eligible to register and use the 8win service, you must meet all of the following requirements:

• At least 18 years old on the date of registration.
• Being a legally qualified individual to enter into a binding agreement.
• Not being on the list of individuals prohibited from gambling in your jurisdiction.
• Not registering on behalf of another person or as a representative of a business entity without written authorisation from 8win.
• Not having any other active account on the 8win platform at the time of registration.

8win reserves the right to request proof of identity at any time to verify a member's eligibility. If there is any doubt regarding age or identity, the account may be suspended pending satisfactory verification.

Each user is only permitted to hold one (1) active account on the 8win platform. Holding multiple accounts — whether directly or through a third party — is a serious violation of these terms and may result in the termination of all associated accounts and forfeiture of all balances and bonuses.

During registration, you are required to provide accurate, current, and complete information, including:

• Full name as it appears on your official identification document.
• Exact date of birth.
• An active email address that you personally own.
• A valid Malaysian mobile phone number.
• Bank account or e-wallet details for payment purposes.

You are solely responsible for keeping your account password confidential. 8win will not be liable for any losses arising from unauthorised access to your account due to your failure to secure your login credentials.

If you suspect your account has been accessed by an unauthorised party, please contact our support team immediately via live chat for prompt security action.

All financial transactions on the 8win platform are conducted in Malaysian Ringgit (MYR). The minimum deposit per transaction is RM 10.00. 8win supports the following local payment methods:

• FPX (Financial Payment Services) — all major Malaysian banks supported.
• Touch 'n Go eWallet.
• GrabPay.
• Direct bank transfer to a verified account.

Withdrawal requests will be processed within 1 to 3 hours once verification is complete. Withdrawals will only be permitted to an account registered under the member's name — no third-party withdrawals are allowed under any circumstances.

Before your first withdrawal can be processed, members are required to complete the identity verification (KYC) process by uploading a valid MyKad or passport copy. KYC verification is typically completed within 24 business hours.

8win reserves the right to delay or decline withdrawal requests if suspicious activity, bonus abuse, or a breach of terms is detected. In such cases, the member will be notified within 48 business hours.

8win offers members a wide range of bonuses and promotions, including welcome bonuses, weekly cashback, rebate rewards, and special promotions tied to major sporting events. All bonuses are subject to the following conditions:

• Each bonus carries its own wagering requirement that must be met before bonus funds can be converted to withdrawable cash.
• The welcome bonus may only be claimed once per new member.
• Bonus abuse — including the use of multiple accounts to claim the same bonus — will result in account termination and forfeiture of all bonuses.
• Bonuses cannot be transferred between accounts or exchanged directly for cash before the wagering requirements are met.
• 8win reserves the right to withdraw, modify, or cancel any bonus at any time without prior notice.

To avoid any confusion, the full terms for each promotion are clearly stated on the respective promotion page. You are advised to read these terms carefully before claiming any bonus.

All games offered on the 8win platform utilise Random Number Generator (RNG) that has been certified by an accredited independent testing body. This ensures that every game outcome is fully random and cannot be manipulated by any party.

Members agree to comply with the specific game rules set for each game category, including Casino, Live Casino, Bingo, Sports Betting, and others. Non-compliance with game rules may result in the cancellation of wagers and associated wins.

• The use of automated software, bots, or tools that assist in making betting decisions automatically is strictly prohibited.
• Any attempt to exploit bugs or system vulnerabilities must be reported to 8win immediately.
• Wins resulting from the exploitation of technical bugs will not be recognised and will be voided.
• 8win reserves the right to void any wager in the event of a material technical error that affects the outcome of a game.

In the event of a dispute regarding game outcomes, 8win's server records will serve as the definitive reference. 8win's decision in such matters is final and binding.

Members agree not to engage in any of the following activities while using the 8win platform:

• Registering using false information or another person's identity.
• Colluding with other players to manipulate game outcomes.
• Employing wagering strategies designed to abuse the bonus or promotions system.
• Uploading or distributing illegal, obscene, threatening, or harmful content through the platform.
• Using an 8win account for money laundering or illegal financing activities.
• Attempting to access restricted areas of the platform or other users' account information.
• Carrying out any activity that disrupts the normal operation of the platform or the experience of other users.

8win reserves the right to investigate any suspicious activity and take appropriate action, including account suspension or termination and reporting to the relevant authorities where necessary.

8win reserves the right to suspend or terminate any member's account at any time for the following reasons:

• Violation of any provision under these Terms and Conditions.
• Fraud, money laundering, or any other illegal activity.
• Multiple account ownership.
• Failure to complete KYC verification within the stipulated timeframe.
• Legal compulsion or requests from authorities.

Members may also request account closure at any time by contacting the 8win customer support team via live chat. Any valid balance will be processed for withdrawal once all conditions have been met.

8win provides its services "as is" without any express or implied warranties. To the fullest extent permitted by applicable law, 8win is not liable for:

• Financial losses arising from gambling activity on the platform.
• Service disruptions caused by scheduled or unplanned technical maintenance.
• Unauthorised access to your account resulting from a security failure on your part.
• Inability to access the platform due to factors beyond 8win's control.
• Any financial decisions made based on information obtained from the platform.

8win's maximum liability to any member under any circumstance shall not exceed the total amount deposited by that member in the 30 days preceding the claim.

8win reserves the right to amend, update, or replace these Terms and Conditions at any time at our sole discretion. Members will be notified of any material changes through:

• Notices prominently displayed on the platform's homepage.
• A notification email sent to the member's registered email address.
• In-platform messages upon your next login.

Continued use of the 8win platform after the effective date of any amendment constitutes your acceptance of the updated terms. If you disagree with the amendments, you have the right to close your account before the effective date.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with the use of the 8win platform shall first be resolved through good-faith negotiation between both parties.

If a dispute cannot be resolved through negotiation within 30 days, both parties agree to refer the matter to binding arbitration in accordance with the established procedures.

The language used in all dispute resolution proceedings shall be Bahasa Melayu or English, as mutually agreed upon by both parties.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the 8win team is ready to assist you through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week through the 8win platform. This is the fastest way to get assistance.
• Email: Contact us at [email protected]
• FAQ Page: Visit our FAQ page for answers to the most frequently asked questions.

For issues related to responsible gaming, deposit limits, or self-exclusion, please visit the Responsible Gaming for guides and available resources.